FAQ
Frequently Asked Questions 🐾
Have a question before embarking on an adventure with BAO? Here you will find answers to the most common questions.
📦 Orders & delivery
What are the delivery times?
Our orders are generally delivered within 7 to 14 business days, depending on your location and the products ordered.
For more information, please visit our Shipping & Delivery page.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing the necessary information to track your package.
Tracking may take a few days to be updated by the carrier.
I ordered several products but only received one package. Is this normal?
Yes, this can happen. Some items from the same order may be shipped separately.
Therefore, you may receive several packages a few days apart, at no additional cost.
Can I modify or cancel my order?
Contact us as soon as possible after placing your order.
We will do our best to intervene before it is prepared or shipped. Once the order has been shipped, its modification or cancellation cannot be guaranteed.
🐕 Products & sizes
How do I choose the right size for my dog?
When several sizes are available, you will find a size guide directly on the product page.
We recommend measuring your dog before ordering and comparing their measurements with the corresponding guide.
If in doubt between two sizes, do not hesitate to contact us before placing your order.
Are BAO products suitable for all dogs?
Every dog is different!
Compatibility depends on their morphology, weight, and the intended use of the product.
Therefore, we recommend that you always consult the information and recommendations on the product page before purchasing.
How do I care for BAO products?
Recommendations may vary depending on the product and the materials used.
To keep your equipment as long as possible, follow any care instructions on its page and regularly check its condition, especially for equipment subject to tension or friction.
↩️ Returns & refunds
Can I return a product?
Yes. You have a period of 14 days from receipt of your order to exercise your right of withdrawal.
Before making a return, contact us so that we can provide you with the procedure to follow.
All information is available on our Returns & Refunds page.
What if my product arrives damaged or has a problem?
Contact us as soon as possible, indicating your order number and attaching photos of the product and its packaging.
Our team will review your request to offer you a suitable solution.
💳 Payment
Is payment on BAO secure?
Yes. Payments made on our store are processed via the secure payment solutions offered by Shopify and our payment providers.
BAO does not have direct access to your full credit card information.
🐾 BAO
What is BAO?
BAO – Balades & Aventures Outdoor was born from a simple idea: to make outings with our dogs even more enjoyable.
Daily walks, hikes, weekends, or adventures in nature: we select accessories designed to accompany dogs and their humans in their shared moments.
To discover our world, visit The BAO Story 🐾.
Another question?
Didn't find your answer?
Contact us via our Contact page, specifying your order number if your request concerns an order.
We will do our best to respond to you quickly.
BAO – Balades & Aventures Outdoor
Designed for getting out. Made for sharing.