A question about a product, your order, or your next adventure with BAO?

Our team is here to help you.

✉️ Contact Us

You can write to us directly via the contact form below.

We do our best to respond to your requests within 24 to 48 business hours.

📦 A question about an order?

To help us help you faster, please include the following in your message:

• your first and last name;

• your order number;

• the email address used when placing your order;

• a precise description of your request.

If your request concerns a damaged, defective, or non-compliant product, you can also send us photos of the product and its packaging.

🔎 Before writing to us

You might find your answer immediately on our pages:

FAQ – Frequently Asked Questions
For questions about products, sizes, orders, and payment.

Delivery & Shipping
To know our deadlines, tracking process, and shipping information.

Returns & Refunds
To know the conditions and procedure for making a return.

🐾 A question about a product?

Are you hesitating between two sizes or would you like more information before ordering?

Do not hesitate to contact us. We will do our best to help you choose the right equipment for your companion and your adventures.

See you soon,

The BAO Team 🐾
Balades & Aventures Outdoor (Outdoor Walks & Adventures)

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